Origgoo · Legal

Refund & Cancellation Policy

Last updated 11 July 2026

This policy explains how cancellations and refunds work for paid Origgoo plans and services. It forms part of, and should be read with, our Terms of Service.

Early access: Origgoo is currently in early access and core discovery features are offered free of charge. This policy governs paid plans and paid services as and when you purchase them.

1. Subscriptions and billing

Paid plans, if any, are billed in advance on the cycle shown at checkout (for example, monthly or annually). Unless stated otherwise, subscriptions renew automatically at the end of each cycle until cancelled.

2. Cancelling a subscription

You may cancel at any time from your account settings or by emailing support@origgoo.com. When you cancel, your plan remains active until the end of the current paid period, and it will not renew afterwards. Cancelling stops future charges; it does not, by itself, trigger a refund of the current period except as set out below.

3. Refunds

New subscriptions

If you purchase a new paid subscription and are not satisfied, you may request a refund within 7 days of the initial charge, provided you have not made substantial use of paid, usage-metered features during that period (see Section 4). Approved refunds are for the current billing period only.

Renewals

Renewal charges are generally non-refundable. If a renewal charged in error or immediately after an unintended renewal, contact us within 7 days and we will review it in good faith.

4. Non-refundable items

Because certain features incur real, immediate third-party costs (for example, AI generation and patent-search queries) and certain services are delivered on request, the following are non-refundable once used or delivered:

usage-metered AI generations, searches, and credits that have already been consumed;
one-time or professional services (such as expert review) once the work has commenced; and
any plan period during which paid, usage-metered features were substantially used.

5. How to request a refund

Email support@origgoo.com from the email address on your account, with your transaction details and the reason for the request. We may ask for additional information to verify the purchase.

6. Processing of approved refunds

Approved refunds are issued to the original payment method through our payment processor. Once approved, refunds are typically initiated within 5–7 business days; the time for the amount to reflect in your account depends on your bank or card issuer.

7. Failed payments and downgrades

If a renewal payment fails, we may retry it and may suspend paid features until payment succeeds. If you downgrade a plan, the change generally takes effect at the next billing cycle, and we do not provide partial refunds for the unused portion of the current cycle unless required by law.

8. Changes to this policy

We may update this policy from time to time. The version in effect at the time of your purchase applies to that purchase. Material changes will be posted with a new “Last updated” date.

9. Contact

Questions about billing, cancellations or refunds? Email support@origgoo.com or see our Contact page.